Delivery and Returns Policy
NORCARTON LIMITED Delivery and Returns Policy
At NORCARTON LIMITED, we strive to provide efficient and reliable delivery services, as well as a straightforward returns process. Please read our delivery and returns policies carefully before making a purchase.
Delivery Policy
Shipping Locations:
We currently offer shipping within the UK only.
Delivery Times:
- Standard delivery times are estimated at 3–5 business days from the date of dispatch.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an email notification with tracking details once your order has been dispatched.
Shipping Costs:
Shipping charges will be calculated at checkout based on the weight and size of your order. You will see the shipping cost before completing your purchase.
Delivery Delays:
While we aim to deliver within the estimated times, unforeseen delays may occur due to external factors (such as weather conditions or carrier issues). NORCARTON LIMITED is not responsible for delays caused by the shipping carrier, but we will assist in tracking your order.
Returns Policy
ligibility for Returns:
If you are not completely satisfied with your purchase, you may return it within 7 days of delivery, provided that:
- The item is unused, in its original packaging, and in resellable condition.
- You have proof of purchase (such as the order confirmation or receipt).
Non-Returnable Items:
We do not accept returns for:
- Items that have been used or damaged
- Items that are not in their original packaging.
- Sale items or products purchased at a discounted price, unless faulty.
How to Initiate a Return
To return an item, follow these steps:
- 1 Contact our customer service team at info@toolsaction.co.uk within 7 days of receiving your order, providing your order number and reason for return.
- 2 We will provide return instructions, including the return address. Please ensure that the item is securely packaged to prevent damage during transit.
- 3 Once we receive and inspect the returned item, we will notify you via email and process the refund or exchange.
Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a trackable shipping service for returns, as NORCARTON LIMITED is not responsible for lost or damaged returns.
- Sale items or products purchased at a discounted price, unless faulty.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund:
- Approved refunds will be processed, and a credit will be applied to your original payment method within [X] business days.
- Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@toolsaction.co.uk with your order number and photos of the issue. We will arrange for a replacement or a full refund, including return shipping costs, as quickly as possible.
Changes to Delivery and Returns Policy
NORCARTON LIMITED reserves the right to update or modify this Delivery and Returns Policy at any time. Changes will take effect upon posting to our website, and we encourage you to review this policy regularly.
Contact Us
For any questions regarding our delivery or returns process, please contact us:
- Email: info@toolsaction.co.uk
- Address:132a High St, Bromsgrove B61 8ES
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